Solutions Engineer

Waterloo, Ontario, Canada | Full-time


Role Description:

This is an opportunity in the exciting and fast-growing transportation technology industry.  You’ll join a rapidly growing sales team and massively lift the company’s growth trajectory. 

As a Solutions Engineer at RideCo, you will lead the technical aspects of the sales process and work directly with prospects in the pipeline and existing clients during expansions. You will help prospects understand business and technical objectives, key use cases, and challenges. You will then assist them in understanding the RideCo platform, including what it does, how it works, and why it is so valuable. Often you will work with data to develop models and transit service designs alongside showcasing our product. Lastly, you will help prospects understand how our technology will fit within their ecosystem and how it will enable the use cases they are interested in. You will also play a role in responding to the technical and solution-related aspects of RFP’s and RFI’s. In your role, you will work with account executives, proposal writers, client success managers, our partnerships team and product managers. 

Your day-to-day responsibilities will include:

  • Support Field Sales Efforts: Perform technical qualification and solutions consulting for prospects by developing a thorough understanding of their business and technical requirements.
  • Act as Technical Product Expert: Continuously learn the platform capabilities in-depth, and use that knowledge to provide real-time expert guidance on its applicability to customer ecosystems and use cases.
  • Service Modelling and Design:  Analyze urban/rural areas (density, road network, etc.), travel patterns, user profiles, demand data, client requirements, and design on-demand transit services that leverage the RideCo platform and are superior to existing transportation options, highlighting expected KPIs and Service Level parameters. 
  • Solution Presentations: You will combine your technical breadth and creative mind to create and present compelling solution overviews and demonstrations that convey the value of the RideCo platform and the service model design in a manner that is relevant to the prospective client, and easy to understand.
  • Transition Closed Business To Customer Success: Use technical documentation and associated processes to migrate new business opportunities from pre-sales to post-sales.  
  • Collect and Share Lessons Learned: Share critical technical experience with the rest of the Presales, Product, Marketing, and Solutions Engineering teams, both formally and informally.
  • RFPs and RFIs: Responsible for responding to technical and solution related aspects of prospect RFI’s and RFP’s

Preferred qualifications:

  • 2+ years of experience in a Technical Sales role, or an implementation role(s) at a SaaS company
  • Previous transit/transportation industry experience is a must 
  • Proven track record telling great stories, taking pleasure from explaining complex concepts in simple language that is easily digestible while articulating key differentiators
  • Impressive communication and writing experience demonstrated through a portfolio of presentations, case studies, proposals, pitch decks, blogs, infographics, or videos
  • Demonstrated ability to present to technical audiences and be able to handle objections on the fly.
  • Tools: Proficient in Excel and Microsoft Office tools. Experience working with business intelligence or visualization tools such as Tableau / SAS / Cognos
  • Willing to travel at least 15% of working time, as needed
  • Education: Degree in engineering, business, marketing, or related discipline
  • Location: Based in Waterloo, Ontario

Compensation and Benefits:

  • Base Salary: $100K - $130K + performance-based bonus
  • Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, weekly catered lunches, social events, casual dress code
  • Benefits Plan: Medical, dental, prescription, life/health spending accounts and more
  • Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo 
  • Commuter Program: Complimentary rides to and from work 

Who we are:
RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as Los Angeles Metro, Houston Metro, San Antonio Metro, and Calgary Transit.
Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this seamless experience and low-cost shared rides for vehicle fleet operators and their passengers. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.
RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.


RideCo is proud to be an equal opportunity employer, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression.  Building a team that represents a variety of backgrounds, perspectives, and skills benefits our employees, our customers, our products, and our community.  

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please contact